Canceling your Kupid AI subscription is a simple process. Here’s a step-by-step guide to help you through it.
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Steps to Cancel Your Subscription
- Access Your Profile
- Log in to your Kupid AI account and go to My Profile.
- Navigate to Subscription Settings
- In your profile, find the Subscription section.
- Select Cancel
- Click on the option to Cancel your subscription. This will stop any future payments for subscription renewal.
Contact for Additional Help
If you wish to prevent your subscription from automatic rebilling but encounter issues, you can contact the support team:
- Email: hello@kupid.ai
Important Refund Information
Kupid AI has a strict no-refund policy. Here are the main points:
- All Sales Are Final
- Due to the nature of digital products, all sales are considered final. Once you purchase a subscription, it becomes immediately accessible, making it ineligible for a refund.
- No Refunds, Returns, or Cancellations After Access
- Kupid AI does not provide refunds, returns, or cancellations for any subscriptions that have been accessed or used after purchase.
Complaints and Appeals
For complaints or concerns about your subscription or any service issues:
- Submit a Complaint
- Send your complaint to complaints@kupid.ai.
- Complaints will be reviewed within seven (7) business days. You will receive a response with the resolution.
- Appeal a Decision
- If you disagree with the decision provided, you can appeal by emailing appeals@kupid.ai.
Be sure to review all subscription details and the no-refund policy carefully before completing your purchase. This will help ensure you are fully informed about Kupid AI’s subscription terms.
